Refund policy

1. Your rights under the Australian Consumer Law

1.1 Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

1.2 Nothing on this page limits those rights.

1.3 If you live in the United States, you also have any rights under the law of your State that cannot be excluded. Nothing on this page limits them.

2. If something is wrong with your order

2.1 Email us at support@bigalsgunsupplies.com with your order number, a short description of the problem and, if it is something you can see, a photo.

2.2 If the problem is a major failure, the Australian Consumer Law lets you choose between a refund and a replacement.

2.3 If the problem is not a major failure, the Australian Consumer Law lets us choose whether to repair the item, replace it or refund what you paid for it, and requires us to do that within a reasonable time.

2.4 We pay refunds to the payment method you used for the order.

3. Sending an item back

3.1 Please contact us before you send anything back. Most of our products come from overseas suppliers, and returns do not go to them.

3.2 Our return address is PO Box 281, Berwick VIC 3806.

3.3 If the item is confirmed to be faulty, wrong or not as described, we reimburse the reasonable cost of returning it. Keep your postage receipt and send us a copy.

3.4 You do not need the original packaging to make a claim for a faulty item.

3.5 Customers in the United States: please email us before returning anything. Where an item is faulty, wrong or not as described, we will usually refund or replace it without asking you to send it back to Australia.

4. Change of mind

4.1 We do not give refunds or exchanges because you have changed your mind. Please choose carefully.

5. When the guarantees do not apply

5.1 The consumer guarantees do not apply to a problem that you caused by using the item in a way it was not meant to be used.

5.2 They do not apply to a specific fault that we drew to your attention before you bought the item.

6. Locks and storage products

6.1 The locks and lock boxes we sell are safety devices intended to restrict access to a firearm.

6.2 We do not represent that any lock or lock box we sell satisfies the firearm storage requirements that apply to you. Those requirements differ between States and Territories and depend on your licence. Check the rules that apply to you before relying on any product for storage.